Refund policy

See it first, then pay

Drawing is free, and so is a watermarked PNG or PDF export of your plan and a preview of its materials list. The watermarked export shows exactly the plan you would buy. Please check it before you pay for the clean version.

What you pay for

Paid items are digital files for one plan: a clean, unwatermarked PDF you can print to scale, and the full materials quantity list as a CSV file. If AI render credits are offered, a render that fails does not use a credit. The price is shown in the checkout before you pay.

Refunds for unused credit packs

An unused credit pack can be refunded within 14 days of purchase. Contact aitaylorfan@gmail.com with your order number. Used credits are not refundable under this policy. Your statutory rights below remain unaffected.

Your right of withdrawal (EU and UK consumers)

If you are a consumer in the EU or the UK, you normally have 14 days to withdraw from an online purchase. Clean PDFs, materials lists and credits are digital content that we deliver right after payment. Before you pay, the buy button asks you to agree that we start delivery immediately and to confirm that you know you lose your right of withdrawal once delivery starts. After that agreement, and once we have confirmed it to you in your order email, the right of withdrawal ends when the file is delivered (in Germany § 356(5) BGB; in the EU Art. 16(m) of Directive 2011/83/EU; in the UK regulation 37 of the Consumer Contracts Regulations 2013).

While you still have the right of withdrawal, you exercise it by sending us a clear statement, for example an email to aitaylorfan@gmail.com, before the 14 days (counted from the day of the contract) run out. If you withdraw, we refund all payments for that purchase within 14 days, using the same payment method.

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The buy button must show the "start delivery now" consent and the acknowledgement before payment, and the order email must confirm both. Without them the 14-day right of withdrawal stays in full.

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What happens after a refund

If a purchase is refunded, for whatever reason (a withdrawal, a fault we could not fix, or a refund we agree to), the clean PDF and the full materials list for that plan are locked again and the plan goes back to watermarked exports. Unused credits from a refunded purchase are removed. Please do not keep using copies of files from a refunded purchase.

If something is wrong with what you bought

Your statutory rights are not affected. If a file is faulty, will not download or open, does not print to the scale it states, or a paid item is not delivered, write to aitaylorfan@gmail.com with your order number (you find it in your account under Payments). We will fix it. If we cannot, you are entitled to a price reduction or a refund under the law.

Plans and materials lists are schematic. A plan that does not match a real building because of the measurements you entered, or quantities that differ from what a supplier recommends, are not faults in the file.

Contact

zebra nine studio inc., 7 Brock Ave, Markham, Ontario L6E 0E4, Canada. Email: aitaylorfan@gmail.com.